Samsung On The Edge As Galaxy S6 Edge Screen Problems Anger Buyers

The Samsung Galaxy S6 Edge has been called groundbreaking, beautiful, and an “iPhone 6 killer.” However, the phone can also now add the word “defective” to it’s adjectives. Computerworld explains the problem some Galaxy S6 Edge buyers are having.

“Samsung acknowledged late Tuesday a screen rotation problem on a ‘very limited’ number of Galaxy S6 Edge devices, which went on sale April 10. The company said a solution is already available, but didn’t disclose whether it is related to the device’s hardware or software or both.”

The problem started becoming noticeable as soon as the Galaxy S6 Edge went on sale. There were a lot of new S6 Edge buyers claiming that many apps wouldn’t rotate into landscape mode. Perhaps Samsung was hoping by ignoring the problem, the publicity wouldn’t be as bad. However, they finally issued a statement to Computerworld this morning.

“Samsung is aware of an issue affecting screen rotation on a very limited number of Galaxy S6 Edge devices and a solution is already available. Owners who believe their device may be affected should call 1-800-SAMSUNG for support.”

If Samsung takes care of the problem right away though a software solution, the problem shouldn’t affect sales of the new smartphone. Engadget describes the Galaxy S6 and S6 Edge as Samsung’s best in years.

“As if to silence the doubters, Samsung has not one, but two flagships on offer — the Galaxy S6 and S6 Edge — and they’re surrounded by questions. Can they restore Samsung to its former glory? Has the company figured out how to build a truly interesting smartphone again? It’s too early to make a call on the former, but after a week of testing, the answer to the latter is a clear and definite yes.”

The Korean technology site Etnews recently reported that sales of the S6 and S6 Edge were so good that they they have hurt iPhone 6 and 6 Plus sales.

“According to ATLAS Research & Consulting on April 20th, iPhone 6·6 Plus’ sales of the second week was over 35,000, about 1,700 lower than last week’s sales, which was 36,726. This is because Galaxy S6 and S6 Edge sales have greatly increased. Nevertheless, some say they are putting up a rather good defense, since the decline is around 5 percent,” writes author Kim Yong-Joo.

Samsung took a major hit with the release of the Galaxy S5 in 2014 when the smartphone didn’t sell nearly as well as predicted. Bad publicity is the last thing Samsung needs right now. Still, both the Galaxy S6 and Galaxy S6 Edge smartphones are on their way to becoming huge hits.

[Photo Credit: Daryl Deino]