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Maytag Recall: Is Your Refrigerator Affected?

Maytag Recall

Maytag is recalling 1.6 million of its refrigerators because of a fire danger discovered within the units. The recall was announced by the U.S. Consumer Product Safety Commission Tuesday.

Maytag Recall: The Details

The Maytag Recall affects particular models of refrigerators released under the names Maytag, Jenn-Air, Amana, Admiral, Magic Chef, Performa by Maytag, and Crosley. Because of an electrical failure in the refrigerators’ relay — the part that switches the compressor on — the units can overheat and catch fire.

So far, Maytag knows of 41 incidents where the refrigerators have ignited. Sixteen of those cases resulted in damage to the owners’ homes.

Is Your Refrigerator Affected?

The models affected by the Maytag recall include only side-by-side and top-freezer refrigerators, not models with freezers on the bottom. They are black, bisque, white, or stainless steel and have model and serial numbers printed on a label on the top middle or left upper-side of the fridge liner. The models have the following combinations of model and serial numbers:

Serial Numbers ENDING with AND Model Numbers BEGINNING with
Side by Side
Refrigerators
AA, AC, AE, AG, AJ, AL, AN, AP, AR,
AT, AV, AX, CA, CC, CE, CG, CJ, CL,
ZB, ZD, ZF, ZH, ZK, ZM, ZQ, ZS, ZU,
ZW, ZY, ZZ
ARS, CS, JC, JS, MS, MZ, PS
Top Freezer
Refrigerators
AA, AC, AE, AG, AJ, AL, AN, AP, AR,
AT, AV, AX, ZK, ZM, ZQ, ZS, ZU, ZW,
ZY, ZZ
AT, CT, MT, PT

All of the recalled refrigerators were sold between January of 2001 and January of 2004, with prices typically ranging from $350 to $1600.

If you think you might have one of them, call Maytag directly to confirm and set up a free in-home repair: 1-866-533-9817. You can also find more information on the Maytag repair site here.

Refrigerator Recall: More Photos

In addition to the model shown in the photo above, the following two images depict refrigerator types affected by today’s recall:

Maytag RecallMaytag Recall

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Comments

30 Responses to “Maytag Recall: Is Your Refrigerator Affected?”

  1. Doug

    All these years the Maytag guy has been looking for something to do….well, he'll be busy now…lol

  2. Lora Lee

    I called the number given and through the automation, they said our frige WAS affected by the recall and they were transferring me to someone to schedule an appointment, but that line was busy and I never got through again …

  3. Cathy

    Like your comment doug. LOL But on a serious note…I want a new fridge. Has anyone out there gotten through to these people? What are they doing about this problem?

  4. deloris

    my side by side was purchased during the period stated but i paid more money for it at The Appliance Center on Hiway 61 in West Ashley in Charleston S.C., it was over $2000.00
    model #mzd2665hew
    Serial # 11873675cg or gg
    Thank Scennie D. Murdaugh
    P O Box 474-5257 Salters Hill Road
    Hollywood,S.C.,29449 my # (843) 889-9036

  5. DON

    CALLED HOT LNE AND GAVE AUTO SYSTEM INFORMATION AND WAS TOLD SOMEONE WOULD HELP ME. WELL 25 MINUTES LATER AND NO ONE ANSWERED.
    IS THIS THE START OF THE RUN- A -ROUND

  6. Linda

    I finally got thru to Maytag after sending them an email with my problem…..I HAD one of the refrigerators that were being recalled…..I stress HAD because on Feb 10, 2009, it caught on fire. The next day I replaced it with a LG refrigerator. The place I bought the new one hauled away the Maytag and scrapped it out. Maytag is now telling me that since I dont have the serial # from the old one, there's nothing they can do for me. I have my original receipt from Home Depot showing the model #….and it caught on fire so apparently there was a problem….but that doesn't matter to Maytag. I will never buy another Maytag product. If anyone else is going thru the same chit I am, please email me @ LLC123@aol.com. Maybe a class action lawsuit would motivate them.

  7. Linda

    Cathy they told me they are NOT replacing…only repairing so good luck !

  8. Sandy

    On March 7th my Maytag refrigerator defrosted. I called the Maytag service repairman and he said the compressor was gone and I had to replace. I have the serial number and receipt of the old fridge. It was purchased in March of 2002. Lasted 7 years to the month. Like you, my old fridge was taken by the people who delivered the new fridge. Should I be contacting Maytag?

  9. Bobby JOnes

    MaYTAG WAS PURCHASED BY WHIRLPOOL AND GOOD LUCK GETTING WHIRLPOOL TO HONOR WARRENTY ON ANYTHING. WHIRLPOOL DOESNT EVEN HAVE SERVICE PEOPLE IN MY AREA AND CANNOT TELL ONE WHERE TO GET SERVICE. A AND E WHICH IS A SUBSIDARY OF SEARS IS SUPPOSE TO DO THEIR WORK BUT ONE CAN EXPECT A WAIT OF ABOUT 3 MONTHS AND LOUSY SERVICE FROM THAT COMPANY.

  10. Kathy

    My wide by side has never worked like it should . The fridge part quit working AGAIN. I keep having it serviced for the same thing . The fridge goes out ,but the freezer works. I got fed up and put it in the garage and put my garage fridge in the house. I'm sick of fixing this fridge. I wonder if I will get reinburst for all of the repairs that I have had to pay for. At least mine didn't catch fire. OMG ! can you say lawsuit?!!!

  11. Margie Emmans

    I called maytag and they told me there was nothing they could do for me because I no longer owned the frig. The electrical lines burned and fried my wall plug. The warrenty was up so I called a repair man, he said it would be cheaper to replace the fridge so I did. Went to Home Depot and bought a new LG. Home Depot halled away my old fridge for $1.00. Maytag has record that I owned the fridge and they still say there is nothing they can do for a refund, they can only fix the fridge. Who keeps a broken fridge around? I will NEVER buy another Maytag again.

  12. lotus

    LG LFX25960ST refrigerator Catches fire!
    problems, relay fire, main boards, fans freezing
    Relay Fire!!!, the relay switch went,burned out the bulb sockets, melted the casing on the outside and inside liner, 3 months ago the main board & n fan was replaced. Stay away, nothing but problems, really bad customer service, and they do not stand by the product. After all this, LG REFUSED to replace the product.

  13. Dennise

    I have a fridge damaged because of the starter and all my food was lost . Maytag /whirlpool wont cover the cost of food .
    I beleive they are liable as the food was damaged because of a defective part that could cause a fire.
    I urge anyone with a maytage fridge to check their fridge if it is on recall

    Maytag claims that they have only two firdges caused fires in Cananda
    Did anyone one else in Cananda experience the same problem
    I urge comsummers to check thier own firdges . A common cause of fires is fridges .
    I ask that maytag rethink their decsion based o the fact that my food was damamged based on their defective part not normal wear and tear damage
    please email the comapny in my behalf I am struggling with who to contact and how to get help getting Maytag whirpool to take responisbiliyt for their liability (defective starter)

  14. Debra

    I have a fridge that broke down because of the part in the recall . Maytag /Whirlppol wont cover the cost of replacing the food also.
    I did get through on the recall line so keep calling the numbers are 1 800 688 2002 and 1 800 253 1301
    They will send a repairman to fix the part . I did get a appointement in two weeks
    But they wont over the cost of food even though I proved that the part under recall caused my fridge to break down causing the food to be spoiled .
    Anyways keep calling on the recal it important as fridges cause fires commonly .

  15. JILL

    I HAVE A FRIDGE AND THEY WILL ONLY PRO RATE IT AFTER I HAD A FIRE IN IT DUE TO THE RECALL. THEY WILL ONLY GIVE ME$700 AND I PAID $1379 FOR IT, HAVEN'T GOTTEN TO THE PART ON FOOD YET. BUT DO YOU HAVE ANY IDEAS OF WHAT I CAN DO, TO GET THEM TO REPLACE THIS??

  16. jacqueline&josegonzalez

    my husband bough a maytag frige,i dint even know threre was aproblem with this friges,until know that i got a letter thrugh the mail,my opinio is that the company should have insurance for this kind of problems,and insted of repairing it seens the problem could be even worst they should just replace it and remove this aplyinces from the store period,before something worst happen seens there could be a chance of death,in a family or more lost witch they will be responcible for. we also have a may tag model witch is listed wat happens next?why not replace it?shoudny yough have insurance to cover this? the gonzalez family

  17. JenniferN

    My family and I moved into my grandmothers 100 yr old Historical House in Sept of this year. This was a hugh two story home FULL of antiques and everything I owned from my grandmother, parents and all my stuff. I had gotten side-by-side refrigerator from my sister who was moving. On March 12, 2009, at 2:30 am, I woke up to smell smoke. At that time the house was full of smoke, and only because I could find my way around the house in the dark was I able to get my daughter and grandchildren out of the house. The fire at that time was contained only in the kitchen. My husband did his best to keep the fire in the kitchen by breaking a window and spraying water on the fire until it got to hot for him to stand it. By the time the firetrucks arrived the structure was engulfed in flamed. Needless to say with the age of the house, it burned very fast and was extremely hot. Fire was determined to have been an electrical fire started in the kitchen. On investigation, that refrigerator matched exactly to the model & serial number that was on recall. I talked to Maytag and since the refrigerator was completely melted they said they were sorry, but there was no way of knowing for sure that the fire was caused by their appliance. NOW WHAT??

  18. Poggi

    My fridge (like the one in the picture) had this very thing happen to it. I've long since replaced it (2007). Yet I get nothing (not even a refund on the Maytag service call). Any chance a class action law suit could result? Maytag even has a record of my service call.

    Which government agency is responsible for resolving consumer complaints?

  19. Suzanne

    nice company (not)

    I think they are a little late. I just got the letter in the mail yesterday about my fridge. So I called them after 30 minutes on hold the confirmed that my fridge was a problem, could the come and check it. They started transfering me al over the place when I told them they were a little late in dealing with this it caught on fire in 2006. i'll post when i know what else is going on.

  20. billy

    i got through to them and they said they will send a tech to fix monday i want a new fridge also

  21. billy

    yes it seems like maytag and or whirlpool should do something beccause whirlpool bought them out i have one of the same fridges to and my house hasnt cought on fire but i would like for them to replace it and make it right maybe law suit would wake them up email me if you got this at bbcassady3@yahoo.com

  22. Margo

    I called & got an automated service that sent an A&E serviceman the next day Friday 4/24. He was suppose to call before arriving but he did not. He did the work but left no paperwork. I had no proof of him being ther or doing anything. Sat morning my freesor had defrosted and frige was warm leaving large puddle. Called Maytag they gave me A&E servicman # and said I had to call. Next available day for sevice was Monday! Monday afternoon A&E serviceman arrives again without calling. I meet him at home and he says part was installed wrong which caused my compressor to go bad. He will order me a new compressor and install on Friday. I call A&E and ask for claim for reimbursement of food. It is not their policy to reimburse for food loss. I was told Customer Relations will get back to me. Compressor arrives 4/29 I call A&E @ 5:15pm to schedule appt. I am told next available is Friday or Sat. I'm not STUPID. I refuse a Friday or Sat appt and demand next day service. I get nowhere! Meanwhile A&E Customer Relations has never called me. I believe they are ficticious! I call Maytag and plead to give me another company that will install on Thursday 4/30 and I'm told only A&E can finish the job. IF I fax an itemized food loss Maytag will review it HAHA.! I am using a cooler to keep a few perishables and I have to take vacation time every time they come for service. I am SCREWED! I don't know where to turn for help.

  23. scott eddy

    my freezer just burned this morning with the compreser plug. get it replaced asap

  24. tower defense

    The fridge part quit working AGAIN. I keep having it serviced for the same thing . The fridge goes out ,but the freezer works. I got fed up and put it in the garage and put my garage fridge in the house. I'm sick of fixing this fridge. I wonder if I will get reinburst for all of the repairs that I have had to pay for.

  25. tower defense

    The warrenty was up so I called a repair man, he said it would be cheaper to replace the fridge so I did. Went to Home Depot and bought a new LG. Home Depot halled away my old fridge for $1.00. Maytag has record that I owned the fridge and they still say there is nothing they can do for a refund, they can only fix the fridge.

  26. judith ferry

    A CLASS ACTION SUIT, I BELEIVE IS GOING TO BR THE ONLY WAY FOR ANY COMPENSATION. i WAS TOLD THE SAME THING, JUST FIXING THE RECALL REFRIGERATORS BEFORE ANYTHING HAPPENS. I SENT IN PROOF OF PURCHACE, REPAIRMAN STATEMENTS THAT IT WAS BEYOND REPAIR, DATES OF MY PLANE TICKETS THAT UPON RETURN ,MY REFRIGERATOR WAS WARM AND ALL MY MEAT DESTROYED. i HAD NO IDEA OF THE RECALL, UNTIL A MONTH LATER WHEN I RECEIVED NOTICE. THIS REFRIGERATOR WAS ALREADY AT THE DUMP. i GUESS THEY EXPECTED ME TO SAVE THE REFRIGERATOR FOR AN ORANAMENT. tHEIR RESONSE, “sorry, for what happened. WE NEED TO SEE THE REFRIGERATOR, AND SINCE YOU DESPOSED IT, WE CAN NOT HELP YOU. i will never buy another magtag product.