US Airways Tweets Bizarre NSFW Photo And Twitter Can’t Stop Reacting

US Airways is certainly having a bad public relations experience today, as it seems someone on their Twitter account tweeted an extremely inappropriate photo in response to a customer complaint.

The photo fiasco started with the following tweet from an unhappy customer with the Twitter handle @ElleRafter:

@ElleRafter tweeted a couple more times detailing her dissatisfaction before US Airways responded to her initial complaint:

Then came the shocking reply from US Airways. Accompanying the text “We welcome feedback, Elle. If your travel is complete, you can detail here for review and follow-up”, whoever was at the helm of @USAirways tweeted a picture depicting a nude woman and a model airplane…getting to know each other intimately. Buzzfeed managedto get a copy of the photo before it was taken down roughly an hour after being tweeted. They also received a comment from a spokesman noting that the photo had actually been tweeted to US Airways earlier today and a rather embarrassing mix-up had lead to the photo being included in their reply to @ElleRafter. This lines up with a statement US Airways later released concerning the tweet:

We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.

The hashtag #usairways has been trending on Twitter since news of the inappropriate photo reply was made public.

US Airways made news earlier this month with reports they had forced actor Quinton Aaron off a flight for being “too big”.

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